1. Shipping Destinations
  • We currently ship worldwide (excluding some countries/regions, as indicated at checkout).
  1. Processing Time
  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Custom or pre-order items may require additional processing time, as indicated on the product page.
  1. Shipping Methods & Delivery Times
  • We partner with various international shipping carriers (e.g., DHL, UPS, EMS).
  • Delivery times vary by destination: ◦ Asia: 3-7 business days ◦ North America / Europe: 5-10 business days ◦ Other Regions: 7-15 business days
  • These are estimates only. Actual delivery may be delayed due to customs, holidays, or other factors.
  1. Shipping Costs
  • Shipping costs are calculated based on product weight, dimensions, and destination, and are displayed at checkout.
  • Free shipping may be available for certain regions or orders that meet specific criteria, as announced on our website.
  1. Duties & Taxes
  • International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
  • We have no control over these charges and advise you to consult your local customs office for information.
  1. Order Tracking
  • You will receive a confirmation email with a tracking number once your order ships. You can track your package on the carrier’s website.
  1. Shipping Issues
  • If your package is lost or damaged during transit, please contact us promptly. We will assist in filing a claim with the carrier (however, we are not responsible for shipping delays).